Pegasus Opera 3 streamlines your customer contract management, helpdesk functions and communication with staff on the road.
The Opera 3 Service Management module is designed to manage and renew maintenance contracts with customers. Working seamlessly with Opera 3 CRM and Sales Order Processing, Service Management can provide end-to-end service and maintenance management, from Quote, Order and Delivery through to Installations, Contract, Service, Breakdown and Billing.
The contract information includes value, equipment covered, billing periods and renewal date. You can also log all business activities against a contract, such as site visits and Helpdesk calls, so that you have a complete picture of each contract, all in one place.
To arrange a consultation call us on 01767 677071 or use the contact form.
The Opera 3 Helpdesk module enables you to log calls against company and individual contacts and track them through to resolution. It provides a central point for recording problems, customer complaints, installation and preventative maintenance visits required against your products, services or contracts.
The Helpdesk is used when these issues need to be tracked, planned and resolved. Each call can have activities and notes or documents associated with it. There is also access to a Knowledge Base to aid swift resolution of the issue. In addition, any further calls can be linked to an original helpdesk call and easily viewed.
By running the Generate Planned Maintenance (PM) Calls routine – Calls are automatically generated based on the calculation of the Next Service Due Date and the Service Interval, and either the Last Service Due Date or the Last Service Done Date, depending on individual requirements for each Equipment Item. This allows users to easily create and keep up to date with any planned maintenance required against equipment records.
The Summary Scheduler provides users with an overall view of the scheduling calls over any four week period; and provides flexible filtering for accurate planning. For example, users may wish to view only engineers that work out-of-hours, or calls allocated to a specific department.
Users can easily view all calls planned for any resource and date, by simply highlighting the resource and date in question: with added drill down capabilities to individual calendar views, for more precision planning.
Applied Business Computers will examine your current business processes in order to make recommendations with the growth and development of your business in mind.
Once we have a template to work with we will install and service a suite of products that will grow with your business for the long-term. Consistently delivering real competitive advantage by reducing the risks and errors that crop up within a business that can cause a breakdown in communication, both internally and externally.
Your clients, customers and consumers will all see vital improvements in the way you operate, deliver and communicate, which can only have a positive impact on your sales and relationships.
Call us now on 01767 677 071, or get in touch using the form.